qg777 (referred to in this Privacy Policy as "qg777", "we", "us", or "our") is the operator of the online casino and sports betting platform accessible at qg777.io. Our platform provides cricket betting, live casino games, slot games, crash games, and a suite of promotional programmes — including the VIP Programme and Cocktail Nights — to players located in Bangladesh.
qg777 acts as the data controller in respect of all personal data collected from players and visitors through the qg777.io website and any associated services. As data controller, qg777 determines the purposes and means by which your personal data is processed. Our primary contact for all data privacy matters is our support team, reachable at [email protected] (plain text — not a clickable link).
This Privacy Policy applies to all individuals who access or use the qg777 Platform, whether as a registered player or as an anonymous visitor. By continuing to use qg777.io, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
qg777 collects personal data in the following categories. The specific data points collected from any individual player will depend on the services they use and the stage of their relationship with the platform.
| Category | Examples of Data Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, NID or passport number | Account registration, KYC verification, age compliance (21+) |
| Contact Data | Email address, mobile phone number, residential address (city, district) | Account communications, support, responsible gaming outreach |
| Financial Data | Payment method type (bKash, Nagad, Rocket, Upay, bank name), last 4 digits of account/card, transaction amounts in ৳ | Deposit processing, withdrawal verification, anti-fraud checks |
| KYC Documents | Scanned copy of National Identity Card, passport, utility bill, bank statement | Identity verification, AML compliance, withdrawal approval |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, geographic eligibility checks |
| Usage Data | Pages visited, games played, betting history, session duration, bonus usage | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support quality, dispute resolution, training |
| Marketing Preferences | Opt-in/opt-out status for promotional emails, SMS, and platform notifications | Sending relevant promotions, honouring unsubscribe requests |
qg777 does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data. If you voluntarily disclose such information in a support communication, we will handle it with heightened care and will not use it for any purpose other than resolving your specific enquiry.
qg777 collects personal data through the following channels:
- Direct submission: Information you provide when creating a qg777 Account, completing registration fields, submitting KYC documents, initiating deposits or withdrawals, completing responsible gaming preference forms, or contacting our support team via live chat or email.
- Automated technical collection: Data collected automatically when you access or browse qg777.io, including IP address, cookie identifiers, device fingerprint data, page interaction logs, and session timing data — collected via server logs, analytics tools, and first-party cookies.
- Payment processors: When you initiate a deposit or withdrawal through bKash, Nagad, Rocket, Upay, or a linked bank, the relevant payment provider shares transaction reference data with qg777 for the purpose of confirming payment completion. qg777 does not receive or store your full mobile banking PIN or full card number.
- Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Ezugi, Spribe, Red Tiger, Play'n GO, and Microgaming may share gameplay event data (spin results, bet amounts, session duration) with qg777 for the purpose of game settlement, bonus tracking, and responsible gaming monitoring.
- Identity verification services: Where qg777 uses third-party document verification tools to cross-reference submitted KYC documents, those tools may return identity match scores or document authenticity assessments to qg777.
- Publicly available sources: In limited circumstances related to fraud prevention or AML compliance, qg777 may cross-reference publicly available records (such as sanctions lists or adverse media databases) against player identity data.
qg777 uses your personal data for the following documented purposes:
- Account creation and management: To register your qg777 Account, maintain it in good standing, authenticate your login sessions, and manage your Account settings and preferences.
- Payment processing: To process deposits denominated in Bangladeshi Taka (৳), verify withdrawal requests, confirm payment method ownership, and maintain accurate financial records of all transactions.
- Identity and age verification: To confirm that you are aged 21 or above at the time of registration and to comply with our Know Your Customer obligations, which require verification of your identity before high-value withdrawals are released.
- Service delivery: To provide access to cricket betting markets, slot games, live casino tables, crash games, the VIP Programme, Cocktail Nights promotions, and all other platform features you are eligible to use.
- Customer support: To respond to your enquiries via live chat and email, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance purposes.
- Responsible gaming: To monitor your betting patterns for indicators of problem gambling, to apply deposit limits, session limits, cooling-off periods, or self-exclusion measures where requested or required, and to contact you proactively if our responsible gaming systems flag a concern about your gameplay.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, duplicate Account creation, bonus abuse, unauthorised access attempts, and any other prohibited conduct described in the qg777 Terms and Conditions.
- Legal and regulatory compliance: To fulfil our obligations under applicable law, including record-keeping requirements, responding to lawful requests from authorities, and enforcing our Terms and Conditions.
- Marketing communications: To send you relevant promotional offers, tournament announcements (BPL, T20 World Cup, IPL), seasonal campaigns (Eid, Pohela Boishakh), and platform news — but only where you have consented to receive such communications and have not subsequently opted out.
- Platform improvement: To analyse aggregated usage data, identify popular game categories, improve page performance, and develop new features that better serve Bangladesh players.
qg777 does not use automated decision-making or profiling in ways that produce legal effects concerning you or that similarly significantly affect you, without providing a means for human review of such decisions.
qg777 processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between qg777 and you as a registered player — including account registration, payment processing, game access, and customer support.
- Legal obligation: Processing required to comply with applicable law — including KYC and anti-money laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
- Legitimate interests: Processing necessary for qg777's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and analytics for service improvement.
- Consent: Processing based on your freely given, specific, and informed consent — including the sending of direct marketing communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.
6.1 Service Providers. qg777 engages a limited number of trusted third-party service providers to assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Ezugi, Spribe, Red Tiger, Play'n GO, Microgaming), identity verification providers, cloud hosting infrastructure providers, and customer support tooling providers. Each service provider is engaged under a written contract that prohibits them from using your data for any purpose beyond the specific services they deliver to qg777.
6.2 Legal Disclosures. qg777 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law or by a valid legal order. In such cases, qg777 will disclose only the minimum data required to comply with the specific legal obligation.
6.3 Business Transfers. In the event that qg777 undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the successor entity as part of that transaction. We will notify affected players of any such transfer and the implications for their data by prominent notice on the platform at least 30 days prior to the transfer taking effect.
6.4 No Sale of Data. qg777 does not sell, rent, lease, or otherwise transfer your personal data to third-party marketers, data brokers, or any other commercial buyer. Your personal information is not a commodity at qg777.
7.1 qg777 uses first-party cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help qg777 recognise your browser across sessions, maintain your login state, remember your language and display preferences, and collect anonymised analytics data about platform usage patterns.
7.2 The categories of cookies used by qg777 are as follows:
- Strictly necessary cookies: Required for the platform to function — including session authentication cookies that keep you logged in during a betting session and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: Collect anonymised data about which pages are visited most frequently, how long users spend on particular game categories, and where users exit the platform. This data is used in aggregate to improve platform layout and game discovery.
- Functional cookies: Remember your preferences such as display settings and notification preferences so you do not need to reset them on each visit.
- Targeting and marketing cookies: Used only where you have consented, to show you relevant promotional content related to cricket betting seasons (BPL, IPL, T20 World Cup) or casino promotions. These cookies do not track your activity across third-party websites.
7.3 You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair your ability to use the qg777 platform. Disabling analytics or marketing cookies will not affect your ability to play games or process payments.
8.1 qg777 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for the full duration of your active Account relationship with qg777, plus a minimum of five years following Account closure, to satisfy anti-money laundering record-keeping obligations.
- Financial transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
- KYC documents: Retained for a minimum of five years following Account closure or the completion of the final transaction to which the KYC verification relates.
- Customer support communications: Retained for a minimum of two years from the date of the last interaction in each support thread, or longer where a thread relates to a live dispute.
- Marketing preference records: Retained indefinitely to evidence your opt-in or opt-out status and to honour your preferences accurately over time.
- Technical and usage data: Typically retained in identifiable form for up to 12 months, after which it may be anonymised and retained in aggregate form for platform analytics purposes.
8.2 Upon expiry of the applicable retention period, qg777 will securely delete or irreversibly anonymise your personal data. Where deletion is technically complex due to backup system constraints, qg777 will isolate the data from active processing systems until deletion is feasible.
9.1 qg777 implements a layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:
- SSL/TLS encryption for all data in transit between your device and qg777 servers.
- Encryption of sensitive data at rest, including KYC documents and financial records, using industry-standard encryption algorithms.
- Access controls that restrict internal staff access to personal data on a strict need-to-know basis, enforced by role-based permissions and multi-factor authentication for administrative systems.
- Regular security audits and vulnerability assessments of the qg777 platform infrastructure.
- Intrusion detection and real-time monitoring systems that flag anomalous access patterns for immediate investigation.
- Secure data centre infrastructure with physical access controls and environmental protections.
9.2 In the event of a personal data breach that is likely to result in a risk to your rights, qg777 will notify affected players without undue delay and will take immediate remedial action to contain the breach and prevent further harm.
9.3 While qg777 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately at [email protected] if you suspect your Account has been compromised.
As a qg777 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise.
- Right of access: You have the right to request a copy of all personal data qg777 holds about you, along with information about how it is used and who it has been shared with.
- Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data qg777 holds about you. Where possible, you may update certain data directly within your Account dashboard.
- Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Note that legal retention obligations (as described in Section 8) may prevent immediate deletion of certain data categories.
- Right to restriction of processing: You have the right to request that qg777 restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested or while an objection to processing is being assessed.
- Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
- Right to object: You have the right to object to processing based on legitimate interests at any time. You also have an unconditional right to object to processing of your data for direct marketing purposes, which qg777 will honour immediately upon receipt of your objection.
- Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
qg777 will acknowledge all data rights requests within 5 business days (Bangladesh Standard Time) and will aim to fulfil each request within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
11.1 The qg777 platform is strictly restricted to individuals aged 21 years and above. qg777 does not knowingly collect, store, or process personal data from any person under the age of 21. The collection of personal data from minors is not permitted under any circumstances on the qg777 platform.
11.2 qg777 applies age verification as a mandatory step in the Account registration process. Where an Account is found to have been registered by a person under the age of 21, the Account will be closed immediately, all associated data will be deleted or anonymised as soon as legally permissible, and any funds held in the Account will be handled in accordance with our Terms and Conditions.
11.3 If you believe that a minor has created a qg777 Account or has provided personal data to our platform, please contact us immediately at [email protected] so that we can investigate and take swift corrective action.
12.1 qg777 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. The effective date displayed at the top of this document indicates when the current version came into force.
12.2 Where a material change is made to this Privacy Policy — particularly any change that affects how we use your data or the rights available to you — qg777 will notify registered players by email and by displaying a prominent notice on the qg777.io platform for a minimum of 14 days prior to the change taking effect.
12.3 Your continued use of the qg777 platform following the effective date of any revision constitutes your acknowledgement of the updated Privacy Policy. If you do not agree with the revised policy, you may contact our support team to discuss closing your Account in accordance with our Terms and Conditions.
12.4 The current version of this Privacy Policy is always accessible on this page at qg777.io/privacy-policy. We recommend reviewing it periodically, particularly around major platform updates or at the start of significant cricket seasons such as the BPL or IPL.
If you have any questions, concerns, or requests relating to this Privacy Policy or to qg777's handling of your personal data, please reach out to our support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week, in English, at Bangladesh Standard Time (BST, UTC+6)
- Response Time: Under 5 minutes via live chat; within 24 hours via email
- Data Rights Requests: Use subject line "Data Rights Request" for fastest routing to our privacy team
Our support team serves players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh. All privacy communications are handled in English.